From late 2019 to early 2021, I worked as a Senior Manager of Customer Research at GitHub.

GitHub was an adventure! I knew relatively nothing about the developer tools space, outside of having used GitHub extensively in a previous role.

My accomplishments at GitHub were:

  • Grew the research practice from a “team of one” to a team of 6 researchers
  • Established an internal agency model to directly support over 50
    research projects in 2020
  • Created a training program to democratize basic customer
    research skills across the Product and Design orgs