From late 2019 to early 2021, I worked as a Senior Manager of Customer Research at GitHub.
GitHub was an adventure! I knew relatively nothing about the developer tools space, outside of having used GitHub extensively in a previous role.
My accomplishments at GitHub were:
- Grew the research practice from a “team of one” to a team of 6 researchers
- Established an internal agency model to directly support over 50
research projects in 2020
- Created a training program to democratize basic customer
research skills across the Product and Design orgs